Items can be returned within 30 days of delivery of your order for a refund or exchange. All refunds will be issued to the original payment method within 7 business days not including holidays or weekends of receipt of returned products, provided product is in a new and unused condition.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Items should be returned new, unused, and with all Alondra's Imports tags still attached.
Returns that are damaged, soiled, altered, or otherwise unacceptable as determined by Alondra's Imports in its sole discretion, may not be accepted and may be sent back to the customer. Items sent back without attached tags will not be accepted under any circumstance.
Arranging a Return:
To arrange a return please email email@example.com with your account information, order number, product information, reason for return, and whether you would prefer a refund or exchange. We will reply with return shipping instructions you can use to ship your product back to our warehouse.
* Returns sent to our return address without return authorization cannot be processed. To arrange a return, please contact us.
Please note, several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable):
We can replace items if they are defective or damaged upon arrival. You can also exchange an unopened item within 30 days of receiving it. If you need to exchange an item, send us an email at email@example.com.
Cancellations (if applicable):
If you contact us within 4 hours of placing your order we will be able to process your cancellation instantly. If the item has already shipped, we will have to wait for delivery of your item in order to process a cancellation. We only require that you do not open the item and leave the package completely intact. Once your item is delivered, please send us an email at firstname.lastname@example.org.
Damaged on arrival/ wrong product/ never arrived (if applicable):
Please contact us within ten days of receiving your item(s) at email@example.com if you received merchandise that is damaged, incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and any related references upon receiving your package. We will do our very best to resolve this as soon as possible.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If the reason for a return is due to a defective item, we will cover the shipping fees. We reserve the right to verify this and reserve the right to charge the applicable shipping fees if it is determined that the item was not defective.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
See more, and other information like this, in the Terms of Service that you agree to when you access this website and/ or make a purchase.